MapleLeaf CA’s Policies and Procedures

1.0 Introduction

1.1 MapleLeaf CA’s Code of Conduct
1.2 Inclusion in the IR Agreement
1.3 Changes to Policies and Procedures

2.0 Signing as an Independent Representative

2.1 IR Requirements
2.2 Online registration
2.3 Payment of Sign-up and Renewal Fees
2.4 Refunds
2.5 IR Identification number
2.6 IR Business Name
2.7 Business and Legal entities as Independent Representatives
2.8 IR Mailing address
2.9 Change of Address
2.10 Changing Personal Information
2.11 Family members within the same household
2.12 Marriage
2.13 Claims of Employment
2.14 MapleLeaf CA Inc. Right of Offset
2.15 Contractual Obligations
2.16 Corporate Mailing guidelines

3.0  Understanding your IR Position

4.0 Presentation of the MapleLeaf CA Opportunity and Products

4.1 The MapleLeaf CA Business Opportunity
4.2 IR Training
4.3 Sponsor Support
4.4 Territorial Rights

5.0 MapleLeaf Website

5.1 IR Websites
5.2 Downline reports
5.3 Logos and Proprietary Marks

6.0 Guide to Advertising

6.1 Guidelines
6.2 Internet advertising policy for MapleLeaf CA IRs
6.3 Using a search engine to register IR personal websites
6.4 Banner advertising and links
6.5 Telephone usage
6.6 Recruitment advertising
6.7 Trade shows and other sales forums
6.8 Electronic Communication
6.9 Internet advertising policy for MapleLeaf CA IRs
6.10 Translation of materials

7.0 Prohibited practices and activities

7.1 Conflict of interest
7.2 Phantom Positions
7.3 Tampering
7.4 Unauthorized Contact
7.5 Cross Recruiting
7.6 Slamming and Cramming
7.7 Spamming (Bulk E-mails)
7.8 Door-to-door Solicitation Prohibited
7.9 Purchase and sale of customers
7.10 Telemarketing and Mail Sales

8.0 Telecommunications Privacy

8.1 Privacy & Confidentiality

9.0 Selling MapleLeaf CA Products and Services

9.1 Problems that Can Delay Commissions or Transfer of Long Distance Telephone Service

10.0 Compression: Dealing with Orphaned Customers and IRs

10.1 Orphaned customers
10.2 Orphaned IRs
10.3 Compression of Downline IRs and Customers

11.0 Independent Representative Earnings

11.1 Qualification/eligibility
11.2 Payment of Commissions
11.3 Payment method
11.4 Definition of Billing for LDU
11.5 Special Promotions and Incentives
11.6 Payment errors

12.0 Changes to a MapleLeaf CA Inc. Business

12.1 General
12.2 Sale/Transfer of a Position
12.3 Divorce/Separation
12.4 Bequeathing a Position
12.5 Operating more than one position

13.0 Renewal, Inactivity and Termination of an IR Position

13.1 IR Renewal
13.2 Renewal in the first 6 months after Cancellation
13.3 Renewals after 6 months
13.4 Voluntary Termination of Independent Representative Status
13.5 Involuntary Forfeiture or Termination of Independent Representative Status
13.6 Termination for Violation of MapleLeaf CA Inc. Policy and Procedures
13.7 Effect of Termination

14.0 Miscellaneous Terms of Reference

14.1 Hold Harmless Waiver
14.2 Severability
14.3 Construction